Shipping Information
FREE, INSURED SHIPPING
Morningstar's Jewelers insures and pays for every package coming to and from our Hollywood, FL location. Whether you’re buying or selling, you’re in good hands. To protect your purchase, someone over the age of 18 must be available to sign for the watch package upon delivery.
PURCHASING
-How quickly do you ship once I purchase online?
Once we capture payment, an order generally ships to you within 5 to 7 business days or sooner depending on shipping method chosen. This gives us time to run the merchandise through our quality control process. If you need it sooner than that, let us know and we can work with you.
-Do you offer free shipping?
We do! Morningstar's Jewelers covers shipping on watches coming to or jewelry and watches shipping from our Hollywood, FL location.
-Why do I have to sign for my package?
Signing for your package is required by our third-party fraud checking service partners in order to prevent your watch from ending up somewhere or with someone it shouldn't be.
-Can I change the delivery address?
Yes. We can change your delivery address before your jewelry or watch ships, but we’ll need to get the new address approved by our third-party fraud checking service. This may significantly cause an increased delay with your shipment while the process to verify the new address completes.
SELLING OR TRADE
-How do I ship my watch to you?
Check out our "How to Ship Your Watch" section below.
-What happens if my watch is lost or damaged in the mail?
We hope this never happens, but if it does, your watch is fully insured by us while it’s in transit (as long as you follow our shipping instructions). We’ll work with you during the claims process to make sure you are fully compensated for the material loss.
-Where are the FedEx labels for me to send in my watch?
When you accept our offer, we’ll email you a shipping label with instructions on how to pack your watch to send to us. Labels are emailed to you within one business day after you accept our offer for your watch.
-My watch is worth more than 5,000 USD. How come my shipping label only says 5,000 USD?
If Morningstar's Jewelers is purchasing your timepiece for over 5,000 USD we may include a Shipment Receipt. We insure our packages through a third party shipping provider named Parcel Pro, and they are responsible for the insured value of a watch during transit. The amount indicated on the form that comes with a shipping label is 5,000.00 USD because that is the maximum amount that the third party will insure a package. Parcel Pro has insured all watches for the purchase price.
-How do I get my watch to FedEx?
When you are ready to ship your package, either schedule a pick up or take the package to an authorized FedEx shipping facility. You may schedule a pick up by calling 1.800.463.3339; notify the FedEx representative that you have a pre-paid FedEx package with a pre-paid and pre-attached shipping label. Do not drop your package off at a drop box as insurance does not cover unmanned drop-off facilities. For security purposes, do not disclose the contents or value of this shipment when tendering your package to a FedEx Store location.
Still have questions?
EMAIL US
HOW TO SHIP YOUR WATCH
1. In order for your watch to be fully insured during transit, please follow the instructions below. Print out your shipping labels (there will be two).
2. Grab two new, sturdy boxes (one will go inside the other).
3. Pack your watch, accessories, and signed Customer Agreement into the first box.
4. Tape the “Inner Box” label to the box.
5. Pack the inner box into the larger outer box.
6. Tape the pre-addressed label to the outer box.
7. Schedule a FedEx pick-up or drop your package off at an authorized FedEx shipping facility. DO NOT DROP OFF AT A DROP BOX.
To schedule a FedEx pick-up, call 1.800.463.3339. Still have questions about how to ship your watch?
EMAIL US
International Orders
We currently ship in USA. International shoppers are required to pay customs charges, as well as any associated import tax, VAT, or duties. For returns information, click here.
